👥 Meet the Team
Your dedicated staff, working behind the scenes to keep Ferocity RO Midrate running smoothly and your experience unforgettable.
| Role | In‑Game Name | Contact | Responsibilities |
|---|---|---|---|
| Project Lead | GM Aether | Discord: X | Guides overall vision, prioritizes features & balance |
| Community Manager | GM Luna | Discord: x | Manages social channels, organizes community events |
| Support GM | GM Orion | xx | Handles tickets, bug reports, and player inquiries |
| Lead Developer | Dev Nyx | xxx | Implements features, fixes bugs, optimizes performance |
| Event Coordinator | GM Echo | xxxx | Designs and runs in‑game events and tournaments |
📣 How to Report Issues
Encountered a bug, exploit, or need assistance? Please use one of the following channels—providing as much detail as possible helps us resolve your issue faster!
1. In‑Game Ticket System
- Command:
/ticket - What to Include:
- Title: Short summary (e.g., “Unable to enter Gold Room”)
- Description: Detailed steps to reproduce the problem
- Attachments: Screenshots or error logs (use
/savechatthen attach)
- Response Time: Acknowledged within 24 hours, critical issues targeted for resolution within 72 hours.
2. Discord Support Channel
- Channel:
#supporton our Discord - Tag:
@Support GMfor urgent matters - What to Include:
- Brief Summary in your message
- Relevant Details: character name, map/location, exact time
- Files: attach screenshots, clips, or logs
3. Website Forum Bug Reports
- Section: “Bug Reports” board on our forum
- Thread Format:
- Subject:
[Bug] [Map] Brief description - Body:
- Steps to reproduce
- Expected vs. actual behavior
- Environment: client version, custom settings
- Attachments: screenshots, logs, video links
- Subject:
- Moderation: Forum staff will escalate confirmed bugs to the development team.
4. Emergency Contact
For account security issues (compromised account, exploit abuse), email support@ferocityro.example.com with URGENT in the subject line.
Thank you for helping us keep Ferocity RO Midrate fair and fun! Your detailed reports are invaluable.