👥 Meet the Team

Your dedicated staff, working behind the scenes to keep Ferocity RO Midrate running smoothly and your experience unforgettable.

Role	In‑Game Name	Contact	Responsibilities
Project Lead	GM Aether	Discord: X	Guides overall vision, prioritizes features & balance
Community Manager	GM Luna	Discord: x	Manages social channels, organizes community events
Support GM	GM Orion	xx	Handles tickets, bug reports, and player inquiries
Lead Developer	Dev Nyx	xxx	Implements features, fixes bugs, optimizes performance
Event Coordinator	GM Echo	xxxx	Designs and runs in‑game events and tournaments

📣 How to Report Issues

Encountered a bug, exploit, or need assistance? Please use one of the following channels—providing as much detail as possible helps us resolve your issue faster!

1. In‑Game Ticket System

Command: /ticket
What to Include:
- Title: Short summary (e.g., “Unable to enter Gold Room”)
- Description: Detailed steps to reproduce the problem
- Attachments: Screenshots or error logs (use /savechat then attach)
Response Time: Acknowledged within 24 hours, critical issues targeted for resolution within 72 hours.

2. Discord Support Channel

Channel: #support on our Discord
Tag: @Support GM for urgent matters
What to Include:
- Brief Summary in your message
- Relevant Details: character name, map/location, exact time
- Files: attach screenshots, clips, or logs

3. Website Forum Bug Reports

Section: “Bug Reports” board on our forum
Thread Format:
1. Subject: [Bug] [Map] Brief description
2. Body:
  - Steps to reproduce
  - Expected vs. actual behavior
  - Environment: client version, custom settings
  - Attachments: screenshots, logs, video links
Moderation: Forum staff will escalate confirmed bugs to the development team.

4. Emergency Contact

For account security issues (compromised account, exploit abuse), email support@ferocityro.example.com with URGENT in the subject line.

Thank you for helping us keep Ferocity RO Midrate fair and fun! Your detailed reports are invaluable.